1. General Information

• Company Name: JostPay Limited.
• Operating Address: JostPay Building, Okun Ajah Road, Opposite Atican BeachView Estate, Lagos, Nigeria
• Email Address: [email protected]

2. Services Provided

JostPay Limited provides a range of digital services, including but not limited to:

• Website hosting and domain registration
• PHP scripts & Template Sales
• Gift card purchase services
• Airtime and data purchases
• Electricity token purchases
• Cable TV subscriptions
• Car sales
• SocialBoost services
• Automobile painting and auto repair services
• Other services subject to change without prior notice.

3. Account Registration and Eligibility

• To use certain Services, you must create an account with JostPay. By registering, you agree to provide accurate and complete information.
• You must be at least 18 years old or the age of majority in your jurisdiction to use our Services.
• You are responsible for maintaining the confidentiality of your account login details.

4. User Conduct

When using our Services, you agree to:

• Comply with all applicable laws and regulations.
• Not engage in fraudulent or illegal activities.
• Not misuse our Services for malicious purposes, including but not limited to spreading malware or infringing on intellectual property rights.

5. Payment and Pricing

• All payments for Services must be made through the methods provided by JostPay.
• Prices for Services are subject to change without prior notice.
• You are responsible for paying any applicable fees, taxes, or charges related to your use of our Services.

6. Service Availability

• While we strive to provide uninterrupted services, we do not guarantee that our Services will be available at all times or without delay.
• In case of any disruption, we will take reasonable steps to restore services as quickly as possible.

7. Refund Policy

Refunds are issued strictly to your JostPay credit balance and not directly to bank accounts or third-party platforms. Users may subsequently move refunded funds from their credit balance into their wallet balance, subject to platform terms.
Refunds are issued on a case-by-case basis and may be subject to a review process. If you believe you are entitled to a refund, please contact us at [email protected] with the relevant details and transaction references.

8. Account Deletion

1. Voluntary Account Deactivation
   Users may choose to deactivate their JostPay account at any time through their profile settings. Upon deactivation, the account will no longer be accessible, and any remaining balance (if applicable) must be withdrawn or forfeited before the account can be fully closed.Deactivation is irreversible and all associated data may be deleted in accordance with our data retention policy
2. Automatic Deletion for Inactive Accounts
   To ensure platform efficiency and prevent fraudulent or abandoned registrations, any newly created JostPay account that fails to activate a linked Bank Wallet within 14 days of registration will be automatically deleted. Users will be required to re-register if they wish to use the platform in the future.

9. Acceptable Use of Digital Services

Users must not use JostPay hosting, scripts, or digital platforms for unlawful, fraudulent, defamatory, obscene, or abusive purposes. This includes but is not limited to phishing, spam distribution, copyright infringement, or unauthorized access attempts. JostPay reserves the right to suspend or terminate accounts found violating this policy.

10. Privacy and Data Protection

JostPay is committed to protecting your privacy. We collect and use your personal data in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of your personal data as described in the Privacy Policy.

11. Termination of Account

JostPay reserves the right to suspend or terminate your account at our discretion if you violate these Terms or engage in activities that harm the integrity or functionality of our Services.

12. Limitation of Liability

JostPay shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services. Our total liability is limited to the amount you paid for the specific Service in question.

13. Intellectual Property

All content, logos, trademarks, and materials provided by JostPay remain the property of JostPay Limited and are protected by applicable copyright and intellectual property laws. You agree not to use these materials without prior written consent.

14. Changes to Terms

JostPay reserves the right to modify or update these Terms at any time. Any changes will be communicated through our website or via email. By continuing to use our Services after any changes, you accept the updated Terms.

15. Automobile Painting and Auto Repairs

• JostPay provides automobile painting and auto repair services per the agreed scope with the customer.
• Customers must provide accurate vehicle details and remove personal belongings prior to service. JostPay is not liable for personal items left in vehicles.
• A limited warranty applies only to automobile painting services for a specified period (e.g., 30, 90, or 180 days depending on service selection).
• This warranty excludes damage resulting from driver error, collisions, accidents, or normal wear and tear. Warranty claims must be reported within the warranty period and will be assessed only on the affected section.
• JostPay is not liable for delays due to parts availability, weather, or other factors outside our control.
• When customers opt for self-procurement of parts, JostPay reserves the right to charge a storage fee of 5,000 NGN per day for delayed delivery exceeding 48 hours from the stipulated delivery time. This fee is for vehicle storage and delayed parts handling and may be reviewed or updated at any time without prior notice.
• Customers must notify cancellations or reschedules at least 24 hours before service appointments. Late cancellations may incur fees.

16. Limitation of Liability for Theft

JostPay shall not be held responsible or liable for any loss, theft, or damage to vehicles, parts, or personal belongings while the vehicle is in our possession for painting, repairs, or any other service. Customers are advised to take all necessary precautions, including securing valuables and vehicle documents prior to submitting their vehicle for service. Any theft or loss occurring during the service period shall be the sole responsibility of the vehicle owner, and JostPay disclaims any liability for such incidents.

17. Promotions and Sweepstakes

JostPay may from time to time run promotions, giveaways, or sweepstakes (“Promotions”) for eligible users of the platform. Participation in any Promotion is subject to the following rules:

• Promotions are only open to users who are legal residents of Nigeria and are at least 18 years old.
• To qualify for a promotion, you must purchase any of our eligible services, including but not limited to airtime, data, gift cards, Pay4Me, SocialBoost, car purchases, script/template sales, auto repairs, painting, or web hosting.
• You qualify for a promo code or entry into a sweepstake only when a promotion is actively running. If no promotion is active, transactions do not qualify.
• Promotion details, including start and end dates, eligibility requirements, entry criteria, and prize descriptions, will be displayed in the app or official communications from JostPay.
• Prizes may include promo codes, discounts, cashequivalent value items, or physical gifts such as cars, generators, inverters, or other merchandise, as specified in the promotion.
• Winners, where applicable, will be selected according to the terms of the promotion and contacted via their registered contact details.
• All prizes are non-transferable and may not be exchanged for cash unless explicitly stated.
• JostPay reserves the right to modify, suspend, or cancel any promotion at its sole discretion and without prior notice.
• Disclaimer: Apple Inc. and Google LLC are not sponsors of, nor affiliated in any way with, any promotion, contest, or sweepstake offered by JostPay.

Full and current rules for each promotion will be made available in-app and must be reviewed before participation.

18. Wallet Services and Send Money Feature

JostPay partners with a leading Nigerian bank to provide wallet services on its platform. All wallet operations— including fund custody, account management, andtransaction processing—are fully managed by the partner bank and not by JostPay. JostPay does not hold or manage your wallet funds directly.
The partner bank is duly licensed and regulated by the Central Bank of Nigeria (CBN) and is responsible for all aspects of wallet management.
Similarly, the Send Money feature available on JostPay is facilitated and managed entirely by the partner bank.
JostPay serves solely as the platform provider and does not directly process or handle any monetary transactions related to wallet services or money transfers. By using these services, you agree to comply with the terms and conditions set forth by the partner bank.
Limitation of Liability
JostPay shall not be liable for any loss, damage, delay, or failure arising from or relating to wallet operations, money transfers, or other financial services managed by the partner bank. This includes, but is not limited to, errors, omissions, interruptions, unauthorized transactions, or technical failures beyond JostPay's control.
Indemnity
You agree to indemnify, defend, and hold harmless JostPay, its affiliates, officers, employees, and agents from and against any claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising out of or related to your use of the wallet services and Send Money feature, including disputes or claims relating to transactions managed by the partner bank.

19. Third-Party Services

Certain JostPay services depend on third-party providers. JostPay does not guarantee the availability, quality, or timeliness of third-party services and shall not be liable for any disruption, delay, or loss arising from such external dependencies. Users agree to contact the third-party provider for resolution of issues relating to their services.

20. Prohibited Activities

You agree not to manipulate JostPay systems or promotions, including creating multiple accounts, falsifying identities, or exploiting referral or cashback schemes. JostPay reserves the right to suspend accounts engaged in suspicious or abusive behavior.

21. KYC and Compliance

Users agree to provide accurate identification and documentation as required by JostPay or its banking partners for identity verification, transaction monitoring, and compliance with Anti-Money Laundering (AML) and KnowYour-Customer (KYC) regulations. Failure to comply may result in suspension or termination of wallet and platform access.

22. Governing Law

These Terms are governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these Terms shall be resolved in the courts of Lagos, Nigeria.
Before initiating legal proceedings, the Parties agree to attemptto resolve disputes through negotiation or arbitration in accordance with the Arbitration and Mediation Act, 2023. Arbitration shall take place in Lagos and proceedings shall be in English.

23. Force Majeure

JostPay shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including but not limited to acts of God, war, strikes, cyberattacks, internet failure, utility disruptions, or government restrictions.

25. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

• Email: [email protected]
• Address: JostPay Building, Okun Ajah Road, Opposite Atican BeachView Estate, Lagos, Nigeria

By using JostPay’s Services, you acknowledge and agree to these Terms and Conditions.